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Virtual Instructor-Led Training (VILT) &
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Start With the End in Mind:
Positive Communication with Shoppers
Start With the End in Mind:
Positive Communication with Shoppers
Problem: Designed and developed for company employees who need to communicate effectively and positively in a retail environment. Associates need to demonstrate positive active listening skills to help shoppers quickly find what they desire and mitigate stressful situations as much as possible. Being prepared to handle situations that do arise with grace and professionalism is 100% essential.
Solution: This Virtual Instructor-Led training session is Part 2 of a blended learning experience. Part 1 is an eLearning module. This training prepares associates to have stronger communication and interpersonal skills in a retail setting through discussion and hands-on practice with a variety of interactions.
Highlights: Poll | Video and Reflection | Read and Reflection| Gamification
Tools Used: Microsoft Powerpoint | Canva
Building Trust In Leadership
Problem: Designed and developed for senior management employees for a company that must identify, practice, and apply leadership skills consistently to build trust and transparency within their teams.
Solution: This Instructor-Led Training session allows senior managers to self-identify their leadership qualities and recognize opportunities to strengthen others through hands-on practice with a variety of interactions, including discussion, surveys, writing, and games.
Highlights: Poll| Self Assessment | Discussion | Gamification
Tools Used: Microsoft Powerpoint
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